How to Fix a Constantly Flickering Sprocket Pro Monitor – Sprocket, Inc

The article provides troubleshooting steps for monitor flickering issues. It begins by identifying the flickering pattern, whether constant, occasional, or triggered by specific actions. Step 2 involves checking the display cable and connections, ensuring they are firmly connected and free of intermediaries like adapters. Step 3 suggests verifying and adjusting the refresh rate through Windows display settings. Step 4 recommends updating the graphics card driver via Device Manager to address potential compatibility issues. If the problem persists, Step 5 advises contacting Sprocket Support at 1-800-SPROCKET for further assistance.

Troubleshooting Steps for Monitor Flickering

Step 1: Identify the Flickering Pattern

Begin by observing the flickering behavior:

Is the flickering constant,
Occasional, or
Only happening when moving the mouse or opening specific applications?

If the flickering is constant, proceed with the steps below.

Step 2: Check the Display Cable and Connections

Ensure the display cable (HDMI, DisplayPort, DVI, or VGA) is firmly connected to both your monitor and computer. A loose cable can cause flickering.
Remove any adapters, docking stations, or hubs, and connect the monitor directly to your computer if possible — these intermediaries can sometimes cause display instability.

Step 3: Verify and Adjust the Refresh Rate

The refresh rate controls how many times per second the display updates its image. An incorrect or incompatible refresh rate can cause flickering.

To check or change the refresh rate:

Windows

Right-click on the desktop and select Display settings.
Scroll down and click Advanced display settings.
Under Refresh rate (Hz), try switching between common rates (e.g., 60Hz and 75Hz).
Apply the change and observe if flickering persists.

Note: Some monitors support only specific refresh rates. Choose one recommended for your model.

Step 4: Update Your Graphics Card (GPU) Driver

Outdated or corrupted graphics drivers can also cause display flickering. Updating your GPU driver can resolve compatibility issues.

To update your GPU driver on Windows:

Press Windows + X and select Device Manager.
Expand Display adapters.
Right-click on your GPU (graphics card) and select Update driver.
Choose Search automatically for updated driver software.
Follow prompts to install any available updates.
Restart your computer and check if the flickering has stopped.

Step 5: Contact Sprocket Support at 1-800-SPROCKET

Please call Sprocket Support at 1-800-SPROCKET